Terms of service

1. About these terms

These terms are between , ("we", "us"), and the business that signs up to ("you", "your company").

The app is only for businesses. Consumer protection law for people buying as individuals does not apply to these terms. Whoever signs up confirms they are allowed to agree to these terms for the business.

Questions: .

2. Your account

• Your company's owner and any company admins manage your users: who has an account, whether they are a surveyor or a fitter, and which price lists they can use.
• Each user must have their own account. Do not share sign-ins.
• Keep passwords safe. Remove anyone who leaves your company straight away.
• Tell us at once if you think someone has got into your account.
• Everything done through your company's accounts is your responsibility.

3. Free trial

New companies get a free trial for the number of days shown when signing up. You can use the app in full during the trial, but price lists still have to be added for your company. You do not have to pay anything for the trial, and it does not turn into a paid plan unless you choose to pay.

4. Paying

• The prices and what they include are shown in the app before you pay. Prices do not include VAT unless shown.
• Payments are taken by Stripe. Subscriptions renew automatically until cancelled.
• If a payment fails, we will let you know. If it is still unpaid after 14 days, we may pause your account until it is paid. Your data is kept safe while it is paused.
• If you switch on card payments from your customers, the money is paid into your own Stripe account. We keep a fee from each card payment: 2% on the Solo plan and 1% on team plans. Stripe also charges its own card fee. Both are taken from the payment before it reaches you. UK law does not allow you to add a card surcharge to a consumer's price, so these fees must not be passed on to your customers.
• We will give you at least 30 days' notice of any price rise.
• Set-up fees and periods already paid for are not refunded when you cancel, unless the law says otherwise or we cancel without good reason.

5. Prices and quotes

The app works out prices from the supplier price lists, discounts and markups you give it. Price lists change, and mistakes can happen when lists are added. So:

• You must check every quote, order and invoice before you send or rely on it. This includes supplier prices, sizes, extras and VAT.
• Quotes are between you and your customer. We are not part of that contract.
• The Good, Better and Best options, the supplier comparison and the suggested matches are there to help you. You decide what to offer.
• If you spot a price that looks wrong, tell us and we will fix it as quickly as we can.

6. Supplier price lists

• We only turn on a supplier's price list for your company if you are entitled to that supplier's trade prices. When you upload a list, you confirm you have the right to use it.
• Price lists stay the property of the supplier. Do not copy them out of the app or share them with anyone outside your company.
• We can turn a list off if a supplier asks us to, or if your company stops trading with that supplier.

7. Using the app properly

You must not:

• try to get into data or accounts that are not yours, or test the app's security without our written permission;
• copy, resell, take apart or rebuild the app;
• use it to send spam, or for anything illegal;
• upload anything harmful, such as viruses;
• put customer data into the app that you have no right to use.

We can suspend an account that breaks these rules. If we can, we will tell you first.

8. Your data

Your quotes, jobs, customer details and photos belong to your company. You give us permission to store and use them only to run the app for you. How we do that is set out in the privacy policy and the data processing terms below.

You are responsible for telling your customers how you use their details, for example in your own privacy notice. You must also have a lawful reason to record them. Taking measurements, quoting and fitting for a customer who asked for it is normally covered.

9. Availability and changes

We work hard to keep the app running, and much of it works with no signal. We cannot promise it will never go down, for example during updates or if Google's services have a problem. We will try to give notice of planned downtime.

We improve the app regularly. If we remove something important you rely on, we will tell you in advance. If we change these terms in a way that matters, we will give at least 30 days' notice. If you do not agree, you can cancel before the change takes effect.

10. Our liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.
• We are not liable for lost profits, lost business, lost contracts or any indirect loss.
• We are not liable for loss caused by a wrong price, size or order that you could have spotted by checking, as section 5 asks.
• Apart from the above, our total liability in any 12 months is limited to the amount your company paid us in those 12 months.

11. Cancelling and ending

• You can cancel at any time. Your account stays open until the end of the period you have paid for.
• Before you go, download your data from Settings → Your data and privacy.
• We can end your account with 30 days' notice. We can end it straight away if you seriously break these terms, or do not pay after a reminder.
• After your account ends, we delete your company's data within 30 days. We keep payment records for as long as tax law requires.

12. Data processing terms

This section is the contract the UK GDPR (Article 28) requires between a controller (your company) and a processor (us). It covers the personal data about your customers and your staff that you put into the app.

12.1 What we process

12.2 What we promise

1. We only process the data on your documented instructions, which are these terms and how you use the app. If we are ever required by law to do something else, we will tell you, unless the law forbids it.
2. Anyone working for us who can access the data is bound by confidentiality.
3. We take appropriate technical and organisational security measures, including those listed in section 8 of the privacy policy.
4. You agree that we may use the sub-processors listed in the privacy policy. We will tell you at least 30 days before adding or changing one, and you can object. We hold each sub-processor to data protection terms at least as strong as these.
5. We will help you, as far as we reasonably can, to respond to people using their data rights. Most requests can be handled with the app's own export and delete tools.
6. We will help you meet your security, breach and impact assessment duties, as far as the information we hold allows.
7. If we become aware of a personal data breach affecting your data, we will tell you without undue delay and give you the information you need to report it.
8. When your account ends, we delete the data, unless you ask for a copy first or the law requires us to keep it.
9. We will give you the information you need to show that these duties are being met, and allow reasonable audits, with reasonable notice.
10. Your data is stored in the UK. If any of it is transferred outside the UK by our sub-processors, it is protected by safeguards the law approves, such as the UK International Data Transfer Addendum.

12.3 What you promise

You have a lawful basis for the data you put into the app, and you have told the people concerned what you do with it.

13. General

• These terms, with the privacy policy, are the whole agreement between us about the app.
• If one part is found to be invalid, the rest still applies.
• Neither of us is responsible for delays caused by things outside our reasonable control.
• These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any disputes.