Privacy policy

The short version

We only collect what is needed to run the app: your account, your company's quotes and jobs, and the customer details you type in.
Your data is stored in Google's data centre in London.
We never sell data, never show adverts and never use tracking cookies.
Each company's data is kept separate. Other companies cannot see it.
You can download or delete your company's data at any time from Settings.

Who we are
Our role and yours
What we collect
Why we use it
Where it is stored
Who we share it with
How long we keep it
How we protect it
Your rights
Cookies and storage
If you are a customer
Changes and complaints

1. Who we are

is a quoting and job app for blind and curtain companies. It is run by , ("we", "us").

For anything about your data, email . We are registered with the Information Commissioner's Office (ICO), registration number .

2. Our role and yours

UK data protection law (the UK GDPR and the Data Protection Act 2018) gives two different roles:

Your account and your company's account details: we are the controller. We decide how this is used, and this policy explains it.
Your customers' details (names, addresses, phone numbers, emails, window measurements, photos and signatures): your company is the controller and we are the processor. We only use this to run the app for you, on your instructions. Our data processing terms set out exactly what we do with it.

3. What we collect

About	What
Company owners and admins	Name, email, date of birth, home address, company name, email, phone and address, logo, number of users, and the date you agreed to our terms.
Users (surveyors and fitters)	Name, email, date of birth, role, which price lists they can use, and which devices they sign in on.
Your customers	Whatever your team types in: name, address, phone, email, window sizes, notes, photos of windows and fitted blinds, problem reports, and the name and signature given when a quote is accepted.
Fitters' and surveyors' location	Only if they agree in the app: where they are (from their phone's location), from when they tap On my way until they tap Done, and only while the app is open. It is used to show the office how jobs are going and to give the customer an arrival time. We keep only the latest position, not a history of where they have been.
Your work	Quotes, prices, discounts, markups, price books, fitting bookings and price list PDFs you upload.
Payments	When payments are switched on, Stripe handles your card. We never see or store card numbers. We only get a record of what was paid and when.
Technical	Sign-in tokens and a device ID kept on your device, so we can keep you signed in and limit how many devices each user has.

We do not use analytics, advertising or tracking tools.

4. Why we use it (our lawful basis)

To provide the app you signed up for (contract): accounts, sign-in, storing quotes and jobs, sending quote links, password resets.
To keep accounts secure (legitimate interests): checking it is really you, for example by date of birth when a password is reset, limiting devices, and stopping misuse.
To bill you and keep records (legal obligation): we must keep invoices and payment records for tax.
Fitters' and surveyors' location (consent): only shared after they say yes in the app. They can say no, or change their mind at any time, and still use the app.
To send service emails (contract): invites, password resets and important account messages. We do not send marketing unless you ask for it.

5. Where it is stored

Your company's data (quotes, jobs, photos, customer details and settings) is stored in Google Cloud's London data centre (europe-west2).

Some services work across Google's global network, for example sign-in (Firebase Authentication) and delivering the app's pages. These may handle your email address and sign-in details outside the UK. Where they do, Google protects them under its data processing terms, which include the UK International Data Transfer Addendum.

Some data is also kept on your own phone or computer so the app works with no signal. Signing out removes it from that device.

6. Who we share it with

We only share data with the companies that help us run the app (our sub-processors):

Who	What for	Where
Google Cloud / Firebase	Database, sign-in, hosting and service emails	London (data); global (sign-in and hosting)
Stripe	Taking subscription payments, when switched on	UK, EU and US
Google Maps	Showing a fitter's position on a map to the office, and to the customer while the fitter is on the way	Global
postcodes.io	Turning a job's postcode into a map position, to work out the arrival time, and suggesting postcodes as you type. Only the postcode is sent.	UK
Photon (komoot, OpenStreetMap)	Suggesting addresses as you type a customer's address. Only what is typed in the address box is sent, never names or phone numbers.	EU (Germany)
Google Calendar	Only if you choose to connect your calendar	Global

When you send a quote to a customer, they can see the quote, your company details and the details on it through a private link. If you share by WhatsApp, text or email, that app's own privacy terms apply to the message.

We will only give data to anyone else if the law requires it. We never sell data.

7. How long we keep it

While your company uses the app: we keep your data so you can use it. Your company can delete quotes, jobs and users at any time.
Fitters' and surveyors' location: only the latest position is kept, and it is removed when they tap Done. Customer tracking links stop working at the end of the day.
Quote links sent to customers stop working after 6 months, or straight away if you delete the quote.
When your company leaves or asks us to delete its account: we delete everything within 30 days.
Payment and invoice records are kept for 6 years, because tax law says we must.
Trial accounts that never become paid accounts are deleted 90 days after the trial ends.

8. How we protect it

Everything travels over an encrypted connection (HTTPS), and Google encrypts the stored data.
Database rules on Google's servers lock each company's data to that company's own users. Fitters only get their fitting jobs. Supplier price lists only go to companies with their own copy.
Passwords are handled by Google's sign-in service. We never see or store them.
The app blocks code from other websites from running inside it, and cannot be put inside another site.
Quote links use long random codes that cannot be guessed.
If there is ever a breach that puts your data at risk, we will tell you without undue delay, and the ICO within 72 hours where the law requires it.

9. Your rights

You have the right to:

see the data we hold about you, and get a copy of it;
have it corrected if it is wrong;
have it deleted;
restrict or object to how we use it;
take it with you to another service.

Company owners and admins can download all of the company's data, or ask for it all to be deleted, from Settings → Your data and privacy. For anything else, email . We reply within one month, and there is no charge.

10. Cookies and storage on your device

We do not use cookies for tracking or adverts. The app keeps a few things on your device that it needs to work: your sign-in, your company's settings and quotes (so it works with no signal), your price lists, and small preferences such as light or dark mode. These are strictly necessary for the service you asked for, so the law does not need us to ask first. Signing out clears them.

11. If you are a customer of a company that uses this app

The blind or curtain company that measured, quoted or fitted for you is responsible for your details. We run the app for them and only use your details to provide it.

Your details are used to prepare your quote, book and carry out the fitting, record photos of the work, book your measuring appointment, send you your surveyor's or fitter's arrival time and a live tracking link on the day (it shows only the fitter's first name and where they are, until they arrive, and stops working at the end of the day), and keep a record that you accepted the quote. Your quote link stops working after 6 months.

To see, correct or delete your details, contact the company directly. Their details are on your quote. If you cannot reach them, email and we will pass your request on.

12. Changes and complaints

If we make an important change to this policy, we will tell company owners in the app or by email before it takes effect.

If you are unhappy with how your data is handled, please tell us first at . You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.